Hey there,
We know privacy is a big deal — especially when you’re playing with crypto and real money. At Lucky Block Casino we take your privacy seriously. This Privacy Policy explains in plain English what information we collect, why we collect it, how we protect it, and what rights you have.
1. Who We Are
Lucky Block Casino is operated by a licensed online gaming company. We are fully committed to protecting your personal data in line with the General Data Protection Regulation (GDPR) that applies to all German and EU players.
2. What Personal Data We Collect
We only collect the data we actually need to provide you with a safe and smooth gaming experience. This includes:
- Contact information — email address and username
- Account details — password (encrypted), account balance, transaction history
- Technical data — IP address, browser type, device information, login times
- Payment data — cryptocurrency wallet addresses (we never store full private keys)
- Communication data — messages you send to our support team via live chat or email
- Gaming data — games played, bets placed, wins and losses (for fairness and responsible gambling)
We do not collect sensitive data such as your full name, home address, date of birth, or ID documents unless you voluntarily provide them during optional verification.
3. How We Use Your Data
We use your information for the following legitimate reasons:
- To create and manage your account
- To process deposits and withdrawals
- To give you access to Lucky Block Games and sports betting
- To send you important account notifications and bonus offers (you can opt out of marketing)
- To prevent fraud, money laundering and bonus abuse
- To improve our website and mobile experience
- To comply with legal and regulatory requirements
4. How We Share Your Data
We only share your data when it’s absolutely necessary:
- With trusted payment processors and blockchain networks (only wallet addresses)
- With game providers when required for game functionality
- With regulatory authorities if legally required
- With professional service providers (hosting, analytics, customer support) who are bound by strict confidentiality
We never sell your personal data to third parties for marketing purposes.
5. How We Protect Your Data
- All data is transmitted using industry-standard SSL encryption
- Passwords and sensitive information are hashed and stored securely
- Access to personal data is strictly limited to authorised personnel only
- Regular security audits and monitoring are in place
- Blockchain technology adds an extra layer of transparency and security for transactions
6. How Long We Keep Your Data
We keep your personal data only as long as necessary for the purposes described above or as required by law. When your account is closed, we will delete or anonymise your data within a reasonable timeframe, except where we need to keep certain records for legal compliance.
7. Your Rights as a German/EU Player (GDPR)
You have strong rights over your personal data:
- Right to access — see what data we hold about you
- Right to rectification — correct inaccurate data
- Right to erasure (“right to be forgotten”) — request deletion of your data
- Right to restrict processing — limit how we use your data
- Right to data portability — receive your data in a structured format
- Right to object — object to processing for marketing or other purposes
- Right to withdraw consent — at any time
To exercise any of these rights, simply contact us at privacy@luckyblock.com. We usually respond within a few days.
8. Cookies and Tracking
We use essential cookies to make the site work properly (login, game functionality, etc.). You can manage non-essential cookies through your browser settings. We also use anonymised analytics to understand how players use the site so we can make it better.
9. International Data Transfers
Some of our service providers may be located outside the EU. When this happens, we make sure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend checking back occasionally. Significant changes will also be notified via email or on the website.
11. Contact Us
If you have any questions, concerns, or want to exercise your rights, please reach out to us:
Email: privacy@luckyblock.com Live Chat: Available 24/7 on the website
We genuinely care about your privacy and will always do our best to respond quickly and helpfully.
Thank you for trusting Lucky Block Casino with your data. We’re committed to keeping it safe so you can focus on enjoying the games.
Play responsibly and have fun!
Lucky Block Casino Team